Information Services / Instructional Technology

Online Technical Support Request

This form will help us troubleshoot your technical problems. Please fill out as much of the form as possible—the more information you give, the faster we can help you find your answer!

A technical support staff member will respond to your request as soon as possible.

Information Services / Instructional Technology Office Hours:

Fall/Spring Semesters
Mon - Fri 8:00am - 4:30pm
Summer Semester
Mon - Thurs 7:00am - 5:00pm

Phone: 815-288-5511 x 229

Who Are You?
  1. for ex. - John M. Smith
  2. for ex. - john.m.smith, if unknown put "unknown"
    Not sure what your student user name is? It is usually your firstname.middleinitial.lastname (john.m.smith); if that doesn't work, try just using your first and last name (john.smith).
  3. for ex. - john.m.smith@students.svcc.edu
    Your email address is your student username + "@students.svcc.edu"
  4. for ex. - 815-123-4567
What Computer?
  1. Are you currently using the computer you are having difficulties with? 

    We've filled in the next three questions based on what it looks like you're using. If you know it's something different, please change them to the correct answers.

  5. for ex. - cable internet
What's Wrong?
  1. Select all of the systems you are experiencing difficulty with:
  2. Please be as descriptive as possible so we can help you answer your question...