Changing Your Security Question
If you lose or forget your PIN number, you can retrieve it by answering the security question that you can customize. It is recommended that you set up a security question so that if you forget your password, you will be able to retrieve more easily.
To change your Security Question,
From the Main Menu page, Click on the "Personal Information" link.
Next, Click on the "Change Security Question" link.
A new screen will appear,
Type in a security question (something only you know the answer to) in the "New Question" space.
Next, Type in the answer in the "New Answer" space.
When completed, Click the Submit button.
A new page will appear telling you that your Question and Answer have been successfully changed.