TITLE:TRIO Academic Coaching Assistant/Program Assistant
SUPERVISED BY:Student Support Services Project Director
Academic Support Coordinator/Program Advisor
DEPARTMENT:Student Support Services
GRADE:Support - Grade 3
CATEGORY:Part-time Support Staff (grant funded)
FUNCTION OF THE JOB:
Manage the daily functions of the TRIO academic coaching program and assist with departmental data collection and analysis efforts assigned by Program Director.
DUTIES AND RESPONSIBILITIES
- Assist in managing team of peer coaches.
- Serve as point of contact between peer coaches and student.
- Schedule coaching sessions based on coach and student availability and academic subject area.
- Identify and refer coaches and students to appropriate supplementary materials.
- Maintain current coaching records.
- Manage all forms and materials related to coaching program.
- Help administer, collect, and organize data collected from internal assessments and surveys.
- Collaborate with Transfer Program Coordinator to improve forms and processes and to develop training for coaches.
- Consult with Program Assistant and Program Director to effectively manage front-desk area.
- Maintain an orderly and positive front-desk environment for students and co-workers.
- Serve as front desk receptionist/administrative assistant when needed.
- Perform data collection and analysis related to Annual Performance Review
- Use data to create targeted marketing for services based on student needs and program goals.
- Work with advising team and Director to use data to improve retention and academic success efforts.
- Assume all other reasonable duties and responsibilities as assigned by the supervisor.
- Must understand and support the mission of the community college.
- Must have strong skills in customer service and possess excellent verbal and written skills.
- Must be able to work with Microsoft Office products.
- Must be able to provide oral/verbal responses to student questions, and assist faculty given general guidance.
- Must be able to work in a team environment.
- Must be able to work flexible hours.
Frequent contact is made with all levels of College personnel, students, faculty, the general public, and outside organizations in relation to specific departmental duties and services.
Functional supervision is exercised over designated College work-study students.
GED or HS diploma with two years of responsible office experience or equivalent education and experience which provides relevant knowledge and skills required. Associate’s degree in an appropriate field preferred. Ability to establish and maintain good working relationships with staff and students required.
TORT LIABILITY STATEMENT:
Coordinates the College Risk Management Program in a capacity appropriate to this position. This includes, but is not limited to, monitoring conditions, events and circumstances present through daily College operations, and communicating observations to the appropriate supervisor or taking necessary actions to correct, prevent or limit safety problems. May serve as a member of a committee that supports the health, safety and/or legal rights of visitors, students and staff. Such committees may include the AA/EEO, Sexual Harassment, and Safety/Loss Control committees. (Risk Management Categories I, III, IV. See Tort file.)
This description is intended to indicate the kinds and levels of work difficulty that will be required of the position that will be given the title and shall not be construed as declaring what specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of the supervisor to assign, direct, and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.