Information Services - Computer Lab Work Study

Official Job Description

Information Services - Computer Lab Work Study

Supervised by: System Configuration Automation Administrator
Department: Information Services Computer Lab	Grade: Work Study
Category: Work Study	Status: Exempt

Function of the Job

This job involves working with students as they use the computers located in the open computer lab (rooms 2F1, 2F3, 2F5), the Write Place (rooms 2C3A, 3C3B, 2D1), and the adult education lab (room 1E08). The student is preferred to have knowledge in the use of computers and software. Individuals having completed computer courses will be given extra consideration.

Duties and Responsibilities

Assist students in the operation of lab computers, software, and printers
Answer student questions regarding the use of software or solve minor problems a student may be having as experience dictates
Notify students of lab closures and redirect to other labs
Provide basic maintenance of computer and lab
Load paper in the printers for all labs as necessary
Replace printer toner cartridges as necessary
Clean tables, computer monitors, keyboards and the mouse
Report broken and non-working computers, monitors, printers, etc.
Monitor students
Monitor and view all computer screens in 2F01 using Insight software
Report misuse of computers
Provide technical support in the technology enhanced classrooms throughout the building for faculty and students during evening hours.
Provide basic technical support for student personal laptops, tablets, etc.
Connecting to wireless
Help troubleshoot browser and plugin issues
No hardware support
One-on-one and small group basic software and hardware training
Other duties as reasonably assigned by Information Services Department staff.

Essential Functions

Must display professionalism and confidentiality in all matters
Must be able to communicate by telephone on a daily basis.
Must be dependable, accurate, self-motivated, initiative, organized and be able to prioritize workload
Must be able to use computers.
Must be able to operate basic office equipment.
Must be able to provide and understand verbal/visual orders from supervisors.

Personal Interaction

Daily contact with College personnel, faculty, students, and the general public in the routine performance of duties and departmental services.

Supervision Exercised

None.

Requirements

Federal Work-Study provides part-time jobs for undergraduate and graduate students with financial need, allowing them to earn money to help pay education expenses.

The program encourages community service work and work related to the student’s course of study. Students participating in the Federal Work Study Program are paid minimum wage and can work up to 20 hours per week. The student is not guaranteed a set number of hours per week.

In order to qualify for the Federal Work Study Program the student must:

be enrolled half-time (or greater) at the College (half-time is 6cr for fall/spring and 3cr for summer),
be enrolled in an eligible degree or certificate program,
be in good academic standing; and
must have eligibility (financial need) as determined by the Free Application for Federal Student Aid (FAFSA).

Revised: 09/01/2014

Tort Liability Statement:

Coordinates the College Risk Management Program in a capacity appropriate to this position. This includes, but is not limited to, monitoring conditions, events and circumstances present through daily College operations, and communicating observations to the appropriate supervisor or taking necessary actions to correct, prevent or limit safety problems. May serve as a member of a committee that supports the health, safety and/or legal rights of visitors, students and staff. Such committees may include the AA/EEO, Sexual Harassment, and Safety/Loss Control committees. (Risk Management Categories I, III, IV. See Tort file.)

This description is intended to indicate the kinds and levels of work difficulty that will be required of the position that will be given the title and shall not be construed as declaring what specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of the supervisor to assign, direct, and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Employee Signature	Supervisor Signature

Date Signed by Employee	Date Signed by Supervisor