Information Services - Tech Support Work Study

Official Job Description

Information Services - Tech Support Work Study

Supervised by: Director of Infrastructure and Network Services
Department: Information Services	Grade: Work Study
Category: Work Study	Status: Exempt

Function of the Job

This position provides first-level technical support to students, faculty, and staff. The ITS Work Study will respond to support requests via phone, email, and in-person, assisting users with computer hardware, software, network connectivity, and other technology-related issues. We are seeking candidates with technical aptitude and strong problem-solving skills. Full training on our systems, software, and support procedures will be provided.

Duties and Responsibilities

Install and provide maintenance for PC computers, printers and related equipment college-wide.
Install and keep current the software for printers and related equipment college-wide.
Assist College staff with technical hardware and software problems.
Troubleshoot, resolve, and document hardware and software issues in a timely fashion utilizing ticket based software to follow process, resolution, and create a knowledge base.
Other duties as reasonably assigned by Information Services Department staff.

Essential Functions

Must be able to lift up to 50 lbs.
Must display professionalism and confidentiality in all matters
Must be able to communicate by telephone on a daily basis.
Must be dependable, accurate, self-motivated, initiative, organized and be able to prioritize workload
Must be able to use computers.
Must be able to operate basic office equipment.
Must be able to provide and understand verbal/visual orders from supervisors.

Personal Interaction

Daily contact with College personnel, faculty, students, and the general public in the routine performance of duties and departmental services.

Supervision Exercised

None.

Requirements

Federal Work-Study provides part-time jobs for undergraduate and graduate students with financial need, allowing them to earn money to help pay education expenses. The program encourages community service work and work related to the student’s course of study. Students participating in the Federal Work Study Program are paid minimum wage and can work up to 20 hours per week. The student is not guaranteed a set number of hours per week.

In order to qualify for the Federal Work Study Program the student must:

be enrolled half-time (or greater) at the College (half-time is 6cr for fall/spring and 3cr for summer),
be enrolled in an eligible degree or certificate program,
be in good academic standing; and
must have eligibility (financial need) as determined by the Free Application for Federal Student Aid (FAFSA).

Technical Skills:

Demonstrated technical aptitude and interest in information technology
Basic understanding of computer hardware, software, and operating systems
Ability to learn new technologies and systems quickly
Problem-solving and analytical thinking skills

Communication Skills:

Professional verbal, telephone and written communication abilities
Ability to explain technical concepts to non-technical users in a clear, patient manner
Active listening skills and ability to ask clarifying questions

Personal Attributes:

Customer service oriented with a helpful, positive attitude
Dependable, accurate, and detail-oriented
Self-motivated with the ability to work independently and as part of a team
Organized with strong time management and prioritization skills
Ability to multitask and manage multiple support requests simultaneously
Maintains professionalism and confidentiality in all matters

Education:

Some college coursework in Information Technology, Computer Science, or related field preferred

Revised: 02/06/2026

Tort Liability Statement:

Coordinates the College Risk Management Program in a capacity appropriate to this position. This includes, but is not limited to, monitoring conditions, events and circumstances present through daily College operations, and communicating observations to the appropriate supervisor or taking necessary actions to correct, prevent or limit safety problems. May serve as a member of a committee that supports the health, safety and/or legal rights of visitors, students and staff. Such committees may include the AA/EEO, Sexual Harassment, and Safety/Loss Control committees. (Risk Management Categories I, III, IV. See Tort file.)

This description is intended to indicate the kinds and levels of work difficulty that will be required of the position that will be given the title and shall not be construed as declaring what specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of the supervisor to assign, direct, and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Employee Signature	Supervisor Signature

Date Signed by Employee	Date Signed by Supervisor