Hughes Recruiting (Service Technician)

Job Description

• Accurately diagnose, repair and maintain equipment and accessories in optimum operating condition within manufacturers published electrical, mechanical, and copy quality specifications.
• Aid fellow technicians when required to maintain optimum response time and customer satisfaction.
• Complete required paperwork neatly, accurately and on time.
• Project a positive image through proper attire, communication skills and personal grooming. Ability to diagnose and resolve software and hardware problems in a timely fashion
• Ability to navigate and utilize internet and manufacturer resources
• Ability to manage service call load to attain a 4-hour response time and 8-hour fix time upon notification of parts arrival
• Ability to maintain a personal parts inventory in an efficient and effective manner
• Ability to demonstrate time management skills to handle work load
• Ability to manage one or multiple projects simultaneously 
• Provide updates of service calls upon completion or incompletion of each call to the call support center
• Report to and be prepared to begin work promptly at 8:00 a.m., work a minimum 8-hour day, with a 1-hour lunch, and continue work until 5:00 p.m. These hours may shift as customer or work load demands and should be expected to start prior to 8:00 a.m. and continue past 5:00 p.m.
• Demonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call.
• Ability to complete a minimum of 5 service calls in an 8 hours period including travel.
• Customer Service
  • Maintain customer satisfaction through on-going needs analysis and equipment performance feedback.
  • Possess good listening skills
  • Able to maintain professional demeanor under stress
  • Possess strong phone skills

Job Requirements

• At least 1 year of experience troubleshooting, diagnosing and repairing printers and/or copiers.
• Working knowledge of multiple operating systems including Microsoft, Apple, and Google.