MDS Construction, Inc (PT Virtual Customer Service Representative)

This role offers a flexible schedule, allowing individuals to work approximately 20 hours per week, making it ideal for balancing work and academic commitments. The position provides a competitive hourly rate of $30.00, which amounts to around $600.00 per week.



**Position Overview;

The Virtual Customer Service Representative will be responsible for delivering exceptional customer support through various virtual communication channels. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset. The representative will handle inquiries, resolve issues, and provide service information to ensure a positive customer experience.


**Key Responsibilities;

- Respond promptly and professionally to customer inquiries via phone, email, or chat. 
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction. 
- Document customer interactions and maintain accurate records of inquiries and resolutions. 
- Collaborate with team members and escalate complex issues when necessary. 


**Qualifications;

- Strong verbal and written communication skills. 
- Ability to work independently and manage time effectively in a remote environment. 
- Customer-oriented with excellent problem-solving skills. 
- Basic computer proficiency and familiarity with virtual communication tools. 
- Previous customer service experience is a plus but not mandatory. 


**Work Schedule and Compensation;

- Flexible part-time schedule, approximately 20 hours per week. 
- Competitive hourly rate of $30.00, equivalent to $600.00 per week. 
- Remote work opportunity, allowing work from any location with internet access.