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TRIO Student Support Services Program Specialist

Official Job Description

TRIO Student Support Services Program Specialist

Supervised by: Student Support Services Project Director

Department: TRIO Student Support Services (SSS)

Grade: E

Category: Part-Time Support (Grant Funded)

Status: Non-Exempt

Function of the Job

The TRIO SSS Program Specialist plays a crucial role in the daily operations of the program, directly supporting SSS students and assisting the Program Director with various initiatives. The Specialist will be responsible for the oversight of the TRIO Student Tutor Program, managing front desk operations, connecting students with vital resources, and contributing to data collection and analysis efforts. This position requires a collaborative spirit, excellent communication skills, and a commitment to creating a welcoming and supportive environment for all SSS participants. 

Duties and Responsibilities

  1. Assist in tracking and implementing strategies to increase SSSP student engagement, retention, and persistence.
  2. Assist with daily program functions, ensuring smooth and efficient operations.
  3. Assist with TRIO SSS programming, event planning, and development.
  4. Provide direct oversight and management of the TRIO Student Tutor Program, including recruitment, training, scheduling, and evaluation of student tutors.
  5. Assist with front desk administrative operations, provide a welcoming first point of contact for SSS students and visitors.
  6. Connect SSS students with appropriate campus and community resources, making referrals as needed.
  7. Conduct outreach directly to students for purposes of student success and retention.
  8. Create and maintain a welcoming, inclusive, and supportive community environment for all SSS students. Work collaboratively and effectively with all SSS staff to achieve program goals and objectives.
  9. Assist with departmental data collection and analysis efforts as assigned by the Program Director.
  10. Perform other duties as assigned to support the mission of the TRIO Student Support Services program.

Essential Functions

1. Must understand and support the mission of the community college.
2. Must have strong skills in customer service and possess excellent verbal and written skills.
3. Must be able to work with Microsoft Office products.
4. Must be able to provide oral/verbal responses to student questions, and assist faculty given general
guidance.
5. Must be able to work in a team environment.
6. Must be able to work flexible hours.

Personal Interaction

Frequent contact is made with all levels of College personnel, students, faculty, the general public, and outside organizations in relation to specific departmental duties and services.

Supervision Exercised

Functional supervision is exercised over designated College work-study students.

Requirements

Required

  • Associate's degree.
  • Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Strong communication skills, both written and verbal, with the ability to interact professionally with diverse populations.
  • Exceptional interpersonal skills, demonstrating empathy, patience, and a student-centered approach.
  • Proficiency in database and spreadsheet applications (e.g., Microsoft Excel, Google Sheets) for data management and reporting.
  • Experience managing or coordinating a team of tutors or similar student employees.

Preferred:

  • Background similar to that of the SSSP participants, demonstrating an understanding of the challenges and needs of first-generation, low-income, and/or students with disabilities.

Revised: 10/10/2025

Tort Liability Statement:

Coordinates the College Risk Management Program in a capacity appropriate to this position. This includes, but is not limited to, monitoring conditions, events and circumstances present through daily College operations, and communicating observations to the appropriate supervisor or taking necessary actions to correct, prevent or limit safety problems. May serve as a member of a committee that supports the health, safety and/or legal rights of visitors, students and staff. Such committees may include the AA/EEO, Sexual Harassment, and Safety/Loss Control committees. (Risk Management Categories I, III, IV. See Tort file.)

This description is intended to indicate the kinds and levels of work difficulty that will be required of the position that will be given the title and shall not be construed as declaring what specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of the supervisor to assign, direct, and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

 

Employee Signature Supervisor Signature

 
Date Signed by Employee Date Signed by Supervisor