Athletic Operations Assistant

Athletic Operations Assistant

Supervised by: Director of Athletics and Fitness Center
Department: Athletics	Grade: F
Category: Full-time Support	Status: Non-Exempt

Function of the Job

The Athletic Operations Assistant serves a dual, vital role within the Athletics Department and Fitness Center. This position balances administrative support, student-worker supervision, and front-line customer service with the hands-on maintenance, groundskeeping, and preparation of the college’s athletic facilities. They will ensure all facilities are safe, clean, visually appealing, and fully prepared for daily use, special events, and athletic contests.

Duties and Responsibilities

Administrative & Athletic Operations

• Executive Support: Perform comprehensive administrative duties for the Athletic Director, including managing correspondence, processing departmental forms, fielding inquiries, and streamlining daily office workflows.
• Event & Game-Day Coordination: Partner with the Director to schedule athletic events, reserve facilities, draft and distribute event/official contracts, and confirm details with sports officials prior to contests.
• Student Leadership: Manage the lifecycle of College work-study employees, including assisting with hiring, leading onboarding/training, and delegating daily shift assignments and supervision.
• Marketing & Communications: Design and prepare promotional materials (brochures, flyers, program guides, and athletic packets) for sports camps, tournaments, and special programs.
• Digital Media Management: Maintain and update the official athletic website and monitor sport-specific social media accounts to drive engagement and distribute accurate information.
• Compliance & Privacy: Strictly safeguard student information and academic/athletic records in absolute compliance with FERPA and Student Right to Know regulations.
• Staff Support: Assist coaches and athletic staff with administrative tasks, including generating team rosters, organizing sign-up sheets, and coordinating pre-game logistics.

 

Fitness Center Operations & Front Desk

• Customer Service & Sales: Anchor the Fitness Center front desk, managing membership sales, verifying facility usage, and acting as the primary informational resource for students, staff, and visitors.
• Policy Enforcement: Clearly articulate, educate, and enforce all facility rules, safety guidelines, and operational procedures to patrons.

 

Facilities Upkeep & Field Preparation

• Groundskeeping & Field Maintenance: Execute skilled and semi-skilled groundskeeping duties for athletic complexes, including precision mowing, trimming, landscaping, trash removal, and seasonal snow removal.
• Equipment Operation: Safely operate and perform routine maintenance on specialized departmental machinery, including tractors, commercial mowers, utility vehicles, field drags, line stripers, and various hand tools.
• Cross-Departmental Collaboration: Coordinate seamlessly with coaches, athletic staff, and central campus facilities personnel regarding field conditions, scheduling conflicts, and rigorous event preparation.
• General Campus Support: Assist with broader campus facilities maintenance and operational tasks as assigned by leadership to support the institutional mission.

Essential Functions

Core Competencies & Essential Functions

• • Mission Alignment: Deep understanding of and commitment to the unique mission and diverse student body of a community college.
  • Technical Proficiency: Strong computer literacy, including data entry, word processing, and standard office software utilization.
  • Communication Skills: Exceptional interpersonal, oral, written, and electronic communication skills; ability to deliver clear directions in a fast-paced environment.
  • Problem Solving & Adaptability: Ability to interpret and apply complex rules, regulations, policies, and procedures effectively.
  • Teamwork: Proven track record of working collaboratively within a team environment.

Personal Interaction

Frequent contact is made with College personnel, faculty, students and the general public in the routine performance of duties and in providing routine departmental services and duties.

Supervision Exercised

Functional supervision is exercised over designated College work study personnel.

Requirements

Education & Experience

• Required: High school diploma or GED equivalent.
• Required: 3 to 5 years of successful experience in customer service, athletic operations, facilities maintenance, or an equivalent combination of education and experience.
• Preferred: Associate degree.
• Preferred: Prior experience utilizing Banner or equivalent higher-education enterprise resource planning (ERP) software.
• Preferred: Knowledge of NJCAA rules and regulations.

 

Physical & Environmental Demands

• Schedule Flexibility: Ability to work a flexible schedule, including required evenings and weekends to support game-day operations and fitness center hours.
• Stamina: Ability to work comfortably in both indoor office settings and outdoor environments for extended periods across changing weather conditions.
• Physical Capability: Must be able to lift and carry up to 50 lbs., push and pull up to 75 lbs., and perform frequent stooping, bending, and physical labor associated with field maintenance.

Revised: 2/10/2020, 6/30/2026