SVCC's COVID-19 Information Page
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Academic Advising

COVID-19 UPDATE: The ON-CAMPUS Student Services Center, including Academic Advising, is temporarily closed, effective 10/4/2020.  Student Services Center staff are still available to help you remotely.  Please contact Academic Advising at 815-835-6354 or log into the portal to make an appointment by telephone or video conference.  


Mission Statement

To foster collaborative student-advisor relationships centered on developing and defining personal, academic, and career goals, and introducing appropriate resources to achieve those goals.


  • Provide access to professional academic advisors that demonstrate care and respect.
  • Collaborate with students to create academic plans that reflect their personal, academic, and career goals.
  • Provide information related to campus and community resources as appropriate to the individual student.

Virtual Meeting for Student Services Help

Click on the above link and wait for the staff member to start your meeting.

virtual meeting

Virtual Student Services Front Desk Hours CST:

Tuesdays:            9:30 AM – 11:30 AM

Wednesdays:     9:30 AM – 11:30 AM

Thursdays:          1:30 PM – 3:30 PM


Our staff are here to answer general questions and to get you connected to the right person in Student Services (academic advising, financial assistance, records, registration).

Drop in and ask questions. We look forward to meeting you!


Advisors will:
  • Understand and effectively communicate curriculum and program requirements.
  • Assist students in selecting courses based on personal, educational, and career goals.
  • Explain institutional academic policies and procedures.
  • Provide information related to college and community resources.
  • Be reasonably accessible to students through scheduled in person appointments, drop in, phone calls, and/or e-mails.
  • Actively listen to student’s concerns and respect their decisions.
  • Discuss academic performance with students, and how that performance relates to success
  • Maintain confidentiality according to established standards.
  • Collaborate with students in the creation and regular updating of academic plans.
When meeting with an advisor, students should:
  • Be prepared to discuss goals and educational plans.
  • Be open regarding needs and goals.
  • Engage in learning about campus policies, procedures, and resources.
  • Ask questions to clarify any information that is not understood.
  • Be open and willing to consider professional recommendations.
  • Accept responsibility for personal, academic, and career decisions.
  • Follow an individualized academic plan that supports the completion of academic goals.
  • Review academic plan periodically and keep advisor apprised of any changes.
  • Keep scheduled appointments or give ample notice to reschedule.
  • Inform advisor of any academic challenges and difficulties experienced early.

Office Hours

Regular Hours

Mon - Tue
8:00am - 6:00pm
Wed - Thu
8:00am - 4:30pm
8:00am - 2:00pm

Summer Hours

7:00am - 6:00pm
Tue - Thu
7:00am - 5:00pm

Contact Information

(815) 835-6354

Staff Listing

Aldridge, Mandy M.Academic Advisor/Veteran Representative/PDSO815-835-6390
or ext. 390
Heck, Scott Academic Advisor and Retention Specialist815-835-6326
or ext. 326
Hooker, Jennifer J.Mental Health and Academic Counselor/Assistant Professor I815-835-6271
or ext. 271
Jacobs, Stephanie M.Academic Advisor/Career Specialist815-835-6384
or ext. 384
Kern-Lyons, Valerie L.Professor, Counseling815-835-6204
or ext. 204
Sorenson, Ashleigh M.Academic Advisor - SHARP and Transfer Specialist815-835-6368
or ext. 368
Widolff, Kristin M.Mental Health and Academic Counselor/Assistant Professor I815-835-6348
or ext. 348