Sauk Makes it Possible, You Make it Happen.

Academic/Services Complaint Procedure

Out of State complaints

Step one: Informal Resolution

As a student, the first step you should take in resolving a concern or complaint is to directly address the individual and discuss the issue(s) in question. Discuss the issue in a professional, calm, and logical manner.

If the complaint includes areas such as sexual discrimination, sexual misconduct, domestic violence, or stalking please visit svcc.edu/titleix.

Step two: Informal Resolution Continues

If there is no resolution to your concern or complaint or if you are not comfortable speaking to the other person, please contact the correct SVCC employee listed below or complete the online form. Contacting the correct employee will expedite a possible resolution of your concern or complaint.

  • Student to student issues:
    Contact the Dean of Student Services

    Office 1E29
    815-835-6305
    janet.l.matheney@svcc.edu
  • Faculty or class issues (General Education/Transfer Courses):
    Contact the Dean of General Education and Transfer Programs

    Office 3K28
    815-835-6320
    michelle.r.barkley@svcc.edu
  • Faculty or class issues (Career/Technical Courses):
    Contact the Director of Business, Career and Technical Programs

    Office 1E15
    815-835-6334
    joshua.j.west@svcc.edu
  • Faculty or class issues (Health Professions):
    Contact the Director of Health Professions

    Office 3F4B
    815-835-6376
    therese.ditto@svcc.edu
  • Faculty or class issues (Community Education or Business Education):
    Contact the VP of Research, Planning and Information Affairs

    Office 3L12
    815-835-6263
    steve.c.nunez@svcc.edu
  • Business Office issues (tuition, fees, work study disbursements):
    Contact the Dean of Business Services

    Office 1H2
    815-835-6253
    melissa.m.dye@svcc.edu
  • Financial Aid or Veteran Services issues:
    Contact the Director of Financial Assistance

    Office 1E37
    815-835-6405
    jennifer.a.schultz@svcc.edu
  • Student Services issues (Athletics, Admissions, Advising, TRIO/SSS, Disability Services Office, Student Activities):
    Contact the Dean of Student Services

    Office 1E29
    815-835-6305
    janet.l.matheney@svcc.edu
  • Facilities issues (classrooms, parking):
    Contact the Director of
    Facilities
    Office 1C2
    815-835-6299
    frank.j.murphy@svcc.edu
  • Technology Services issues (student email, Canvas, SOAR):
    Contact the Director of Information Services

    Office 2E25
    815-835-6322
    eric.epps@svcc.edu
  • Learning Commons, LC Tutoring Center, Adult Ed., VITAL issues:
    Contact the Dean of General Education and Transfer Programs

    Office 3K28
    815-835-6320
    michelle.r.barkley@svcc.edu
  • Other issues:
    VP of Academics and Student Services

    Office 3L10
    815-835-6352
    jon.d.mandrell@svcc.edu
Student Complaint Form

Please describe the nature of this complaint, parties involved, and steps you have already taken to resolve this issue below. The form will be routed to the appropriate administrator who will respond within 3 business days. Please be sure to provide contact information in the areas provided.

  1. Student Name

Step three: Formal Resolution

Students who have attempted an informal resolution to their complaint or concern but feel as if their complaint or concern was not resolved may file a formal, written complaint with any of the parties listed above. Please contact the same employee as in step two in order to expedite the process. The written complaint will be reviewed by the appropriate college employees and the student will receive a written response of the outcome within 10 business days.


If you feel that the College is not following the complaint process offered, or your complaint isn't being taken seriously, you can contact the Illinois Community College Board, or, if you are an out of state student you may file a complaint with the state in which you reside (see Student Complaint Information by State (PDF).)