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Student/Visitor Complaint Procedure

If the complaint includes areas such as sexual discrimination, sexual misconduct, domestic violence, or stalking please  visit svcc.edu/titleix.

Step one: Informal Resolution

As a student or visitor of SVCC, the first step you should take in resolving a concern or complaint is to directly address the individual and discuss the issue(s) in question. Discuss the issue in a professional, calm, and logical manner. For example, as a student the first course of action is to discuss a class issue (e.g., syllabus policy, grade issue) directly with the instructor of the class.

If there is no resolution to your concern or complaint or if you are not comfortable speaking to the other person, please continue to step two. 

Step two: Formal Resolution

Sauk would prefer that you first contact an administrator to discuss the complaint or concern as it will expedite a possible resolution. Please use the list below to determine who you should contact. The administrator will document your concern and complaint as is required by the Department of Education.

If you would prefer to leave a detailed account of the issue or complaint now instead of waiting to talk to an administrator, please complete this form.

The administrator will respond to your concern or complaint within five business days.

  • Student to student issues:
    Contact the Dean of Student Services

    Office 1F17
    815-835-6305
    joe.a.bright@svcc.edu
  • Faculty or class issues (General Education/Transfer Courses):
    Contact the Dean of Transfer Programs and Academic Support Services

    815-835-6361
    patrice.hess@svcc.edu
  • Faculty or class issues (Career/Technical Courses):
    Contact the Dean of Business, Career and Technical Programs

    Office 3L10
    815-835-6334
    sasha.b.logan@svcc.edu
  • Faculty or class issues (Health Professions):
    Contact the Dean of Health Professions

    Office 2G12
    815-835-6376
    pamela.a.eubanks@svcc.edu
  • Faculty or class issues (Community Education or Business Education):
    Contact the Dean of Business, Career and Technical Programs

    Office 3L10
    815-835-6334
    sasha.b.logan@svcc.edu
  • Business Office issues (tuition, fees, work study disbursements):
    Contact the VP of Business Services

    Office 1H2
    815-835-6253
    kent.a.sorenson@svcc.edu
  • Financial Aid or Veteran Services issues:
    Contact the Director of Financial Assistance

    Office 1E37
    815-835-6405
    jennifer.a.schultz@svcc.edu
  • Student Services issues (Athletics, Admissions, Advising, Counseling, TRIO/SSS, Disability Support Services, SHARP, Student Activities, Testing Center):
    Contact the Dean of Student Services

    Office 1F17
    815-835-6305
    joe.a.bright@svcc.edu
  • Facilities issues (classrooms, parking):
    Contact the  VP of Business Services
    Office  1H2
    815-835-6253
    kent.a.sorenson@svcc.edu
  • Technology Services issues (student email, Canvas, SOAR):

    Office 2E23
    815-835-6386
    kathleen.m.dirks@svcc.edu
  • Learning Commons and LC Tutoring Center issues:
    Contact the Dean of Transfer Programs and Academic Support Services

    815-835-6361
    patrice.hess@svcc.edu
  • Adult Ed., VITAL, Recruiting, and Other issues:
    VP of Academics and Student Services

    Office 3L10
    815-835-6344
    jon.d.mandrell@svcc.edu

If you feel that the College is not following the complaint process offered, or your complaint isn't being taken seriously, you can contact the Illinois Community College Board.

Students with complaints who are residents of another state and taking distance learning courses at an Illinois community college are asked to identify their home state as Illinois participates in  SARA, an agreement with other states which provides authorization in those states for Illinois institutions and a mechanism for addressing student complaints.

Out-of-State distance learning students may also file a complaint in their home state