TITLE:Coordinator of Learning Technology and Support
SUPERVISED BY:Dean of Information and Security
DEPARTMENT:Information Technology Services
FUNCTION OF THE JOB:
Coordinate college-wide audio-visual and learning technology; deploy, maintain, and track technology; manage the College help desk; assist in managing SVCC’s LMS.
DUTIES AND RESPONSIBILITIES
- Perform all activities related to the scheduling, delivering, operation, and maintenance of equipment related to the College classrooms.
- Create and produce documentation/training and provide training sessions on the use of technology equipment and software.
- Train, assign, and supervise the work of ITS work study students.
- Manage the College’s help desk, including assigning and prioritizing support tickets, equipment checkout, maintaining help resources on SVCC website, and staffing/maintenance of in-person and phone support.
- In conjunction with work studies and ITS staff, provide desktop computer support for College labs and employee computers.
- Collaborate with stakeholders when selecting classroom technologies, learning technologies, classroom furniture, and audio-visual equipment for College purchase.
- Coordinate student and faculty enrollment and course creation in SVCC’s LMS.
- Maintain student enrollment and contact with students enrolled through ILCCO’s Internet Course Exchange (ICE).
- Maintain inventory of all equipment and supplies for checkout service and enhanced classroom support.
- Assist in maintaining and planning ITS budget and equipment requests.
- Provide backup support to other ITS personnel as assigned by supervisor.
- Assume all other reasonable professional duties and responsibilities as assigned by the supervisor.
- Must understand and support the mission of the community college.
- Must be able to write technical documentation.
- Must be able to provide and understand verbal/visual orders from supervisors and to subordinates.
- Must be able to communicate effectively by phone and email on a daily basis.
- Must be able to work in a team environment.
- Must possess excellent computer skills with the ability to work with Microsoft Office products.
- Must be able to lift up to 50 lbs.
- Must be able to work non-standard hours as needed.
Daily contact is made with all levels of College personnel, students, and outside organizations in relation to routine departmental services and duties in providing appropriate assistance and information as requested. The position interacts with outside agencies in assistance with equipment use and maintenance for outside projects.
Functional supervision is exercised over ITS work-study students.
Associate’s degree and three years of experience in technology delivery methods required; Bachelor’s degree is preferred. Excellent communication skills and service orientation required. Must be proficient with a range of computers, peripherals, audio-visual equipment, and software; Cisco CCNA certification and knowledge of Sauk’s LMS and Google apps preferred.
TORT LIABILITY STATEMENT:
Coordinates the College Risk Management Program in a capacity appropriate to this position. This includes, but is not limited to, monitoring conditions, events and circumstances present through daily College operations, and communicating observations to the appropriate supervisor or taking necessary actions to correct, prevent or limit safety problems. May serve as a member of a committee that supports the health, safety and/or legal rights of visitors, students and staff. Such committees may include the AA/EEO, Sexual Harassment, and Safety/Loss Control committees. (Risk Management Categories I, III, IV. See Tort file.)
This description is intended to indicate the kinds and levels of work difficulty that will be required of the position that will be given the title and shall not be construed as declaring what specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of the supervisor to assign, direct, and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.