Sauk Makes it Possible — You Make it Happen

Academic/Services Complaint Procedure

Out of State complaints

If the complaint includes areas such as sexual discrimination, sexual misconduct, domestic violence, or stalking please visit svcc.edu/titleix.

Step one: Informal Resolution

As a student or visitor of SVCC, the first step you should take in resolving a concern or complaint is to directly address the individual and discuss the issue(s) in question. Discuss the issue in a professional, calm, and logical manner. For example, as a student the first course of action is to discuss a class issue (e.g., syllabus policy, grade issue) directly with the instructor of the class.

If there is no resolution to your concern or complaint or if you are not comfortable speaking to the other person, please continue to step two. 

Step two: Informal Resolution Continues

Sauk would prefer that you first contact an administrator in person to discuss the complaint or concern as it will expedite a possible resolution. Please refer to the list of services below and contact that specific administrator by email, phone, or by dropping by their office.  The administrator will document your concern and complaint as is required by the Department of Education.

If you would prefer to complete the form below instead of contacting an administrator first, please leave a very detailed explanation of your complaint or concern using this form.

The administrator will respond to your concern or complaint within five business days.

  • Student to student issues:
    Contact the Dean of Student Services

    Office 1E29
    815-835-6305
    janet.l.matheney@svcc.edu
  • Faculty or class issues (General Education/Transfer Courses):
    Contact the Dean of General Education and Transfer Programs

    Office 3K28
    815-835-6320
    michelle.r.barkley@svcc.edu
  • Faculty or class issues (Career/Technical Courses):
    Contact the Dean of Business, Career and Technical Programs

    Office 3K28
    815-835-6334
    joshua.j.west@svcc.edu
  • Faculty or class issues (Health Professions):
    Contact the Dean of Health Professions

    Office 2G12
    815-835-6376
    mary.m.evans@svcc.edu
  • Faculty or class issues (Community Education or Business Education):
    Contact the Dean of Business, Career and Technical Programs

    Office 3K28
    815-835-6334
    joshua.j.west@svcc.edu
  • Business Office issues (tuition, fees, work study disbursements):
    Contact the VP of Business Services

    Office 1H2
    815-835-6253
    melissa.m.dye@svcc.edu
  • Financial Aid or Veteran Services issues:
    Contact the Director of Financial Assistance

    Office 1E37
    815-835-6405
    jennifer.a.schultz@svcc.edu
  • Student Services issues (Athletics, Admissions, Advising, TRIO/SSS, Disability Services Office, Student Activities):
    Contact the Dean of Student Services

    Office 1E29
    815-835-6305
    janet.l.matheney@svcc.edu
  • Facilities issues (classrooms, parking):
    Contact the VP of Business Services
    Office 1H2
    815-835-6253
    melissa.m.dye@svcc.edu
  • Technology Services issues (student email, Canvas, SOAR):
    Contact the Dean of Information and Security

    Office 2E25
    815-835-6322
    eric.epps@svcc.edu
  • Learning Commons, LC Tutoring Center, Adult Ed., VITAL issues:
    Contact the Dean of General Education and Transfer Programs

    Office 3K28
    815-835-6320
    michelle.r.barkley@svcc.edu
  • Other issues:
    VP of Academics and Student Services

    Office 3L10
    815-835-6352
    steve.c.nunez@svcc.edu

Step three: Formal Resolution

Students who have attempted an informal resolution to their complaint or concern but feel as if their complaint or concern was not resolved may file a formal, written complaint with any of the parties listed above. Please contact the same employee as in step two in order to expedite the process. The written complaint will be reviewed by the appropriate college employees and the student will receive a written response of the outcome within 10 business days.


If you feel that the College is not following the complaint process offered, or your complaint isn't being taken seriously, you can contact the Illinois Community College Board.

If you are a student in an online class and reside outside of Illinois and have a complaint about a SVCC online class or instructor we would prefer you use our internal complaint process, but you may file a complaint with the state in which you reside (see Student Complaint Information by State (PDF).)