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Skyhawk Student Help Desk

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The Skyhawk Student Help Desk is located in the 2F01 open computer lab. The Help Desk is open during Fall, Spring, and Summer semesters. Check the schedule here. To reach the Skyhawk Student Help Desk by phone, call 815-835-6544 (ext. 544 from a campus phone)

Do you need help with:

Ask a lab assistant for help with:

  • accessing your Sauk student accounts such as SOARCanvas, or Email
  • your Office365 account
  • forwarding your SVCC student email to a personal email account
  • syncing SVCC student email on your phone or tablet
  • connecting your devices to SVCC's wireless network
  • signing up for SVCC's text alerts
  • troubleshooting basic spyware or virus problems
  • uploading assignments, posting to forums, or other Canvas activities
  • using Microsoft Word, PowerPoint, or other Sauk tools
  • your "How do I ... ?" question

Still need help?

Visit the Skyhawk Student Help Desk in 2F01 for assistance during these hours.  Or complete the form below and FaCIT/IS staff will reply as soon as possible. 


Online Technical Support Request Form
  1. Who Are You?
  2. What Computer?
    1. Are you currently using the computer you are having difficulties with? 
    2. example - cable internet
  3. What's Wrong?