Skyhawk Student Help Desk

The Skyhawk Student Help Desk is located in the 2F01 open computer lab. The Help Desk is open during Fall, Spring, and Summer semesters. Check the schedule here. To reach the Skyhawk Student Help Desk by phone, call 815-835-6544 (ext. 544 from a campus phone).

Do you need help with:

Student Email? Try the Student Email support pages.
Canvas? Try the Learn Canvas support page.
Accessing your Sauk student accounts?
Help improving how your computer is working? Here are some helpful links.

Ask a lab assistant for help with:

accessing your Sauk student accounts such as SOAR, Canvas, or Email
your Office365 account
forwarding your SVCC student email to a personal email account
syncing SVCC student email on your phone or tablet
connecting your devices to SVCC's wireless network
signing up for SVCC's text alerts
troubleshooting basic spyware or virus problems
uploading assignments, posting to forums, or other Canvas activities
using Microsoft Word, PowerPoint, or other Sauk tools
your "How do I ... ?" question

Still need help?

Visit the Skyhawk Student Help Desk in 2F01 for assistance during these hours. Or complete the form below and FaCIT/IS staff will reply as soon as possible.

Online Technical Support Request Form

Who Are You?
1. Full Name (including middle initial): example - John M. Smith
2. Student Username: example - john.m.smith, if unknown put "unknown"
  Not sure what your student user name is? It is usually your firstname.middleinitial.lastname (john.m.smith); if that doesn't work, try just using your first and last name (john.smith).
3. Email Address: example - john.m.smith@students.svcc.edu
  Your email address is your student username + "@students.svcc.edu"
4. Phone Number: example - 815-123-4567
What Computer?
1. Are you currently using the computer you are having difficulties with? YesNo
2. What is the operating system on the computer you are currently having difficulty with?
3. What web browser are you using?
4. What is your internet connection speed: example - cable internet
What's Wrong?
- Canvas
  - Canvas Course/Section Number example - ABC 123 Z
- Student Email
- SOAR
- Other System or Problem
- Please describe the problem(s) you are encountering.Please be as descriptive as possible so we can answer your question. For example, if your question relates to a Canvas class, it is important that you list the class and section along with details of the particular difficulty you are experiencing, such as the name of the assignment or quiz.

Skip Navigation/Accesskeys

Do you need help with:

Ask a lab assistant for help with:

Still need help?