Help Desk

The most convenient way to contact ITS is to contact our help desk at extension 229 or by emailing help@svcc.edu. Your request will be routed to the correct person.

You may also look at the list below to find some key systems that each member of ITS can assist you with.

Judy Astalos

Information and Mail Center Specialist

• Switchboard
• Mail/bulk mailings
• Room scheduling

Arlind Bajrami

Enterprise Application Support & Integration Specialist

• Banner/SOAR questions

Tony Boone

Technical Support Specialist - Programmer

• Calendar events, course schedules, president's/dean's lists
• Wait lists
• State reporting
• Deceased alumni

Geoff Bork

Software Application Support Specialist

• FileBound
• Campus display/wayfinding monitors
• Toner replacement
• Electronic Faxing

Valerie Boss

Coordinator of Systems Administration

• Computer equipment and software issues and requests
• Phone questions
• User Access and login issues

Kathy Dirks

Coordinator of Learning Technology and Support

• Classroom technology support
• Equipment reservations
• Canvas support
• ILCCO support

Kristina Fordyce

System Analyst/DBA

• Banner/SOAR questions
• SOAR PINs for Staff (students should contact Admissions)
• Argos reports

Dave Habben

System Infrastructure Engineer

• Network connection questions
• Server questions

Eric L. Epps

Dean of Information & Security

• Can't reach someone
• Everything else