• Tony Boone

  Technical Support Specialist - Programmer

  • Calendar events, course schedules, president's/dean's lists
  • Wait lists
  • State reporting
  • Deceased alumni

• Geoff Bork

  Technical Support Specialist - Software Applications

  • FileBound
  • Campus display/wayfinding monitors
  • Toner replacement
  • Electronic Faxing

• Valerie Boss

  Coordinator of Systems Administration

  • Computer equipment and software issues and requests
  • Phone questions
  • User Access and login issues

• Kristina Fordyce

  Coordinator of Database Administration

  • Banner/SOAR questions
  • SOAR PINs for Staff (students should contact Admissions)
  • Argos reports

• Dave Habben

  Coordinator of Network Services and Computing

  • Network connection questions
  • Server questions

• Jeremy Pierce

  Web Support Specialist

  • Website updates/additions

• Eric Epps

  Director of Information Services

  • Can't reach someone
  • Everything else

Contact FaCIT for the following inquiries:

• classroom tech support
• equipment reservations
• Canvas support
• online learning questions
• instructional design
• video/eLearning creation
• professional development
• ILCCO support