Sauk Makes it Possible — You Make it Happen

Who to Contact in ITS

Help Desk

The most convenient way to contact ITS is to contact our help desk at extension 229 or by emailing help@svcc.edu. Your request will be routed to the correct person.

You may also look at the list below to find some key systems that each member of ITS can assist you with.

Judy Astalos
Information and Mail Center Specialist
  • Switchboard
  • Mail/bulk mailings
  • Room scheduling
Arlind Bajrami
Enterprise Application Support & Integration Specialist
  • Banner/SOAR questions
Tony Boone
Technical Support Specialist - Programmer
  • Calendar events, course schedules, president's/dean's lists
  • Wait lists
  • State reporting
  • Deceased alumni
Geoff Bork
Software Application Support Specialist
  • FileBound
  • Campus display/wayfinding monitors
  • Toner replacement
  • Electronic Faxing
Valerie Boss
Coordinator of Systems Administration
  • Computer equipment and software issues and requests
  • Phone questions
  • User Access and login issues
Kathy Dirks
Coordinator of Learning Technology and Support
  • Classroom technology support
  • Equipment reservations
  • Canvas support
  • ILCCO support
Kristina Fordyce
System Analyst/DBA
  • Banner/SOAR questions
  • SOAR PINs for Staff (students should contact Admissions)
  • Argos reports
Dave Habben
System Infrastructure Engineer
  • Network connection questions
  • Server questions
Eric L. Epps
Dean of Information & Security
  • Can't reach someone
  • Everything else